Order Processing
Please allow approximately 3–5 business days for in-stock orders to be processed and prepared for shipment. Processing times do not include weekends, holidays, or carrier transit times.
Items listed as pre-order, made-to-order, or custom apparel may require additional processing time. Estimated availability or processing information will be provided with the product listing whenever applicable.
Shipping Rates
Shipping charges are calculated based on the size and/or quantity of items in your order and are displayed during checkout before payment is completed.
Larger orders may require a larger shipping package and may therefore have a higher shipping charge.
Estimated Delivery
Once your order has been processed and shipped, delivery times will depend on the shipping carrier and destination.
Please note that carrier delays, severe weather, holidays, and other circumstances outside of Sparkle Mentoring Program's control may affect delivery times.
Tracking Information
When tracking is available, customers will receive shipping confirmation and tracking information using the email address provided at checkout.
Please allow time for the shipping carrier to update tracking information after your shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. Sparkle Mentoring Program is not responsible for packages delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If an order is returned to Sparkle because of an incorrect or incomplete address, additional shipping charges may be required to resend the package.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, Sparkle Mentoring Program cannot control carrier delays or delivery activity.
If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, your local carrier, or delivery location.
If you experience an issue with your shipment, please contact us and we will assist with providing any available shipping or tracking information.
Damaged Orders
If your order arrives damaged as a result of shipping, please contact Sparkle Mentoring Program as soon as possible and include clear photographs of the package and damaged item so that we can review the issue.
Multiple Items
Orders containing multiple products may require larger packaging or additional shipping materials. Shipping charges may increase accordingly and will be displayed at checkout.
Questions About Your Order
For questions regarding an order or shipment, please contact:
Sparkle Mentoring ProgramEmail: info@wesparklenc.orgPhone: 919-807-1655Website: wesparklenc.org
Thank you for shopping with Sparkle and supporting our mission to empower girls to Believe • Speak • Become.
